Thank you for choosing HiQiS. We are committed to providing reliable and efficient shipping services to ensure your order arrives safely and on time. Please review our shipping policy below.

Shipping Method

All orders are shipped via FedEx, one of our trusted international logistics partners, to ensure fast and secure delivery.

Shipping Time

• Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

• Delivery Time: Once shipped, delivery usually takes 2–7 business days, depending on your location and local customs procedures.

Please note that shipping times may vary due to factors such as holidays, weather conditions, or customs inspections.

Shipping Coverage

We offer international shipping to most countries and regions. If your location is considered a remote area by FedEx, additional transit time may be required.

Shipping Costs

Shipping fees are calculated at checkout based on your destination, package weight, and shipping method. Any applicable fees will be clearly displayed before you complete your order.

Order Tracking

After your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment status in real time on the FedEx website.

Customs, Duties, and Taxes

Customs duties, import taxes, and other charges may apply depending on your country’s regulations. These fees are the responsibility of the buyer and are not included in the product price or shipping cost.

Delivery Issues

If your package is delayed, damaged, or lost during transit, please contact our customer support team promptly. We will assist you in coordinating with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us. Our support team is always happy to help. by email: info@hiqis.com