FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does it take to deliver?

Due to the nature of the item, ground shipping will be the only option. For more details click here.

What is the warranty with this product?

We offer 12 months for the scooter . We take care of quality-related issues with a REPLACEMENT PARTS.

What is your return policy?

30 Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused HiQiS product and receive a refund for any reason. HiQiS is not responsible for the shipping costs of packages returned by customers not due to quality problems.

Didn’t find your answer?

Don't hestitate to contact us

    Orders

    Below are some of are common questions about orders

    Cancelling Your Order

    If you would like to cancel your order, please contact us immediately via our email address: support@hiqis.com . Please include your order number when contacting us.

    If your order has not yet left our warehouse, we should be able to stop it shipping, and issue you a refund immediately.

    If your order is in transit, or has already been delivered, you will need to arrange a return with us

    How long does it takes my order to ship?

    Our average order fulfillment time is 1 business day, with a 2-5 business days shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order.

    How do I track my order ?

    https://www.17track.net/en

    Products

    Below are some common questions about our products

    How old do you need to be to ride an adult electric scooter/bike?

    We recommend all riders are at least 12 years of age before riding an electric scooter/bike.

    Can you use an electric scooter in the rain？

    This depends on the model’s IP rating.An IP rating of 5 or higher indicates water resistance – models that can be ridden in the rain (the second digit of an IP rating refers to water ingress).  View our water resistant HiQiS Electric Scooters/bikes, which have been designed to be protected in all USA weather conditions.

    What is the top speed for all Products?

    D8 PRO/V8 E Scooter: 19MPH

    V10/V10 PRO/MAX E Scooter: 25MPH

    F26 E Bike: 28MPH

    G90/C200/S8/G90/WO18 E Bike:31MPH

    Payment Questions

    Below are some common questions about payment

    What payment methods do you accept?

    We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, etc.), PayPal, affirm, and klarna.

    Do you offer installment payment options?

    Yes, we offer installment plans for all Happyrun e-bikes. You can select Affirm or Klarna at checkout.

    Is my payment information secure?

    Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.